Help/FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & Shipping

Siparişimi Nasıl İade Edebilirim?

If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

Herhangi bir nakliye ücreti var mı?

Shipping Costs Explained: Everything You Need to Know Before Checkout.

Siparişimi yine de değiştirebilir miyim?

Siparişinizi verdikten sonra hala değişiklik yapabilirsiniz! Siparişinizi 5 saat içinde değiştirebilirsiniz.

Siparişimi nasıl takip edebilirim?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

Account Information

Bir hesap oluşturmak zorunda mıyım?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

Hesap şifremi nasıl değiştirebilirim?
  • Giriş sayfasında "Şifremi Unuttum" veya "Şifremi Sıfırla" gibi bir bağlantıya tıklayın.